Free shipping on all AUS orders!
Free shipping on all AUS orders!
Free shipping on all AUS orders!

Shipping & returns

Table of Contents

At Dogbae, we’re happy to offer you fast & affordable shipping options. Our items are shipped from the Central Coast, NSW, Australia and we use Australia post to deliver orders within Australia and internationally.

Delivery times

Australia Post Logo
Country Production time Standard shipping Express shipping
Australia
2-3 working days
2-7 working days
1-2 working days
Everywhere else
2-3 working days
6+ working days
4+ working days with tracking

RUSH DELIVERY

Country Production time Express shipping
Australia
Same day if ordered before 3pm
1-2 working days
Please note: These times are estimates only and may be impacted by busy periods and public holidays.

Order Tracking

Your order will be delivered by our carrier partner Australia Post. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s delivery progress. For international economy orders, we are unable to provide you tracking codes.

Returns & Refunds

Returns

We do not accept returns for personalised products or for mistakenly chosen sizes. Our size guides have been thoroughly scrutinized and tested and if you fail to measure your pet we are not responsible for your disappointment. We do however also offer a money back guarantee on any order where you have contacted us for a sizing recommendation and we have gotten it wrong.

Refunds

Deliveries

If you are not home when the parcel addressed to you is delivered, one of the following things will happen:

  • If possible, it will be left in a safe place at your house (e.g. near your front door or hidden behind a bin) and then they might leave a card under your door telling you where it is.
  • If there is no safe place to leave the parcel, or the postie needs someone to sign for it, they will take it to the closest Australia Post collection point which is usually a retail outlet or business hub and leave a card under your door telling you where to collect your parcel from.

Change Of Address

We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left the warehouse.

To change your shipping address, please contact us as soon as possible.

Returns request

We will respond to your request within 48 hours.
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